System Reliability Technician I
WHO WE'RE LOOKING FOR
The System Reliability Technician I is essential to keeping the MetroBike program running smooth primarily by ensuring the system’s bicycles are properly balanced throughout the network and e-bikes are kept charged to maximize system usability. Provide simple repairs in the field to bicycles and stations when possible and remove defective equipment to be repaired in the workshop. Evaluate the condition of assets and update their status, submit service requests for repairs or maintenance when needed, and engage with customers to offer friendly assistance. Provide support for special events throughout the community, including nights, weekends, and holidays. This position is responsible for maintaining a safe, inclusive, and fun environment that ensures MetroBike is an enjoyable place to work for everyone.
WHAT YOU'LL BE DOING
• Operate a non-revenue van, or other non-revenue vehicle, to move bicycles around the community based on the demand, charging and swapping batteries on e-bikes, and cleaning stations/bicycles (power washing, removing stickers, cleaning graffiti, etc.).
• Maintain and clean the battery charging locations, non-revenue vehicles, warehouse spaces, and other storage areas at the main facility to ensure the safety of the team and proper care of the program assets.
• Provide support for special events during a wide variety of hours and days that may involve shifting regular work hours.
• Support System Reliability Technician IIs and IIIs during complex operations or projects where support is needed such as station installations, branding of assets, system testing, or other support duties as assigned.
• Maintain MetroBike facilities to a high standard of cleanliness, requiring disposal of debris and power washing areas around the stations and docks.
• Must operate in conditions using PPE (Personal Protective Equipment) in Bio-Hazard environment.
• Always maintain a safe working environment.
• Takes initiative to resolve problems and/or present solutions with minimal instructions from management.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties as required and/or assigned.
WHAT YOU BRING
• High school diploma or GED.
• Must have a valid driver’s license and be able to complete a driver safety course provided by Capital Metro within the first 90 days.
• Two (2) years of experience with bicycle repair and use.
Knowledge, Skills and Physical Abilities
• Ability to work well independently and in a team environment
• Ability to communicate effectively with peers, management, and patrons
• Applicant must have a valid driver's license for the past three years. A Class B CDL preferred.
• Class A or B Misdemeanor - Disqualified if 7 years or less from date of conviction or deferred adjudication. Submit to Capital Metro for review if between 7-10 years since conviction or deferred adjudication or more than 2 convictions in a lifetime.
• Class C Misdemeanor - Disqualified if more than 2 moving violations in the past 5 years (Any more than one driving safety course taken for a moving violation that appears on a five (5) year record will be treated as a moving violation and will count against the applicant.
• Ability to pass an agility test and physical exam.
