Knowledge and Experience:

• High School diploma or equivalent
• Valid Commercial Driver’s License (CDL, with passenger endorsement & air brake endorsements).
• Acceptable driving record.
• At least 1 year of bus operations experience desirable.
• At minimum of 2 years of experience required as a full-time operator.
• Knowledge of project specific vehicles, components, and data/communications systems.
• Knowledge of State and Federal regulations and corporate safety programs and policies.
• Strong customer service attitude.
• Ability to read, write and speak English.
• Ability to communicate effectively and work with all departments.
• Ability to work independently and objectively.

Skills:

• Excellent planning and leadership abilities 
• Excellent communication and interpersonal skills
• Provide experience as the Road Supervisor 
• An eye for detail 
• Ability to make decisions, manage change, motivate, delegate, and manage time

Key Accountabilities:

Responsibilities

• Ongoing collaboration with various Keolis Management team to ensure the service provided per our contract with CapMetro
• Road Supervisors are to provide direct oversight of vehicle operators on the street.
• Must be willing to have flexibility with schedule and/or work split shifts, weekends, and holidays.
• Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
• Assist dispatch and maintenance staff with vehicle change outs that occur in the field.
• Assist operators with service or passenger problems.
• Conduct site checks and road observations according to client and local policy.
• Monitor street operations for on-time performance and schedule adherence.
• Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures.
• Follow company safety and operational rules and procedures.
• Ability to work under stress and meet strict timelines
• Ability to use 2-way radio and communicate effectively.
• SFRTA policy adherence.
• Handling Emergency Bus Bridge and Special Event management.
• Monitor Service Operations.
• Monitor AM and PM Pull-Outs and Pull-Ins
• Vehicle accident investigation.
• Inspects vehicles for damage and compliance with safety standards and F.A.C 14-90
• Observes driving skills and work habits of drivers in the field
• Supports the development and implementation of systems to maintain records on employees, equipment, compliance, and/or maintenance activities.
• Act as vehicle operator as need it.

Business Processes

• Provide support to the Safety, Security & Training Manager at the location.

Reporting

• Prepares reports to management regarding driver knowledge and skills. Assists in scheduling and assigning daily bus routes and drivers.