Austin Public Health (APH) is accredited by the Public Health Accreditation Board (PHAB) demonstrating an ongoing commitment to quality and performance improvement in accordance with our Mission: To prevent disease, promote health, and protect the well-being of all.

Austin Public Health is seeking a Business Process Consultant for Performance Improvement. The position plays a pivotal role in realizing our Mission by ensuring Austin Public Health (APH) is collecting, analyzing, and reporting high-quality data and information to inform decision-making, identify the impact of APH activities and programs, and communicate results. This position will work with staff throughout the department to lead APH’s Performance Management system and processes, provide support for department-wide quality improvement activities, and conduct data analysis, reporting, and monitoring utilizing an equity lens.
 
Education and/or Equivalent Experience: 

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years' experience related to the job.

• Understanding of Equity-Centered Data Systems
• Experience utilizing quantitative and qualitative data to inform decision-making and communicate impact
• Experience with Continuous Process Improvement techniques
• Experience developing, reviewing, and monitoring Performance Measures
• Demonstrated experience leading diverse cross-functional teams including individual contributors, management, and executive leadership
• Ability to travel to more than one work location

1. Leads multiple process improvement teams
2. Develops project work plans, project management and periodic assessment
3. Facilitates the development of stakeholder analysis and communication plans for process improvement teams
4. Identifies, collects, and researches to complete data analysis
5. Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
6. Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
7. Develops and improves models and methodologies for the department
8. Reviews and critiques the work of functional team staff
9. Communicates project and program information to all levels of the organization