Membership Team Lead - Area IV
Girl Scouts of Central Texas
FLSA Status: Exempt
Reports To: Director of Member Services
The Membership Team Lead is responsible for providing leadership and management oversight for the Member Services Team within the assigned area as they work to recruit, support, and retain adult volunteers and girls members. The Team Lead is responsible for the recruitment, support/management, and retention of girl and adult membership within targeted geographic area that accomplishes Council goals and objectives.
- Responsible for overseeing the development, implementation, and assessment of comprehensive recruitment and retention plans for membership growth through community cultivation.
- Conducts demographic analysis of community potential for membership growth ensuring diversity reflective of the Council profile. Analyze market data, membership trends, and other pertinent information relevant to designated geographic areas.
- Works as a cross-functional team with other regional staff to determine and develop innovative techniques to ensure effective delivery of the Girl Scout Leadership Experience.
- Ensures the effective flow of communication between membership and council staff; oversees the effective brokerage and access to additional support services and resources.
- Provides direction and guidance to staff in determining and developing the innovative strategies to ensure the effective support of Service Unit and troop volunteers.
- Provides high quality customer service by monitoring and providing support for conflict resolution and creative problem solving in a timely manner to staff, volunteers, and girl membership.
- Provides leadership for and supervises staff and evaluates staff performance.
- Manages the implementation of the council customer relationship management system to ensure optimal utilization in providing customer support.
- Provides management and oversight for compliance with GSCTX, GSUSA, federal, and state policies and ensures that department and organizational goals are met.
- Manages and coordinates department budget and corresponding resource allocations.
- Provides reports as required to monitor department metrics and progress toward goal attainment.
- Manages the implementation of assigned, grant-funded projects to guarantee success in program delivery, evaluation, and grant administration.
- Performs other duties as assigned.
COMPENTENCIES AND AREAS OF EXPERTISE
- Oral and Written Communication – expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with diverse group of girls, volunteers and staff.
- Conflict Management – ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships. Distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences.
- Project Management - formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
- Judgment and Decision-Making - recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay.
- Team-Building and Management – knowledge of team-building techniques and processes; collaborates with others to create optimal solutions; fosters a commitment to a team approach to work; promotes partnerships between work units; collaboratively defines boundaries and outcomes of work responsibilities; shares information with others; recognizes and rewards team accomplishments; shares decision-making responsibility with team members.
- Volunteer Management - knows the procedures, tools, and legal issues associated with recruiting, selecting, supervising, and releasing adult volunteers; assigns and manages volunteers in an efficient manner; monitors use of volunteers; recognizes volunteer accomplishments.
- Budget Administration - understands and applies budgeting principles to accurately prepare, integrate, and report on project and/or operational budgets.
- Technical computer skills in Microsoft Office including Word, Excel, Outlook, customer relationship management systems, and social networking.
- Bachelor's degree in education, business, communication or related field, or equivalent of three to five years of related work experience.
- Minimum of three years management experience as a volunteer or an employee.
- Possess knowledge of GSUSA and the GSCTX policies, procedures, guidelines and standards.
- Ability to travel and work flexible schedule, including some weekends.
- Hold valid driver’s license and required insurance.
- Reliable transportation and cell phone that can be used for work purposes.
- Ability to make a commitment to the philosophy of Girl Scouts, both nationally and locally.
- Membership in GSUSA is required yearly.
- Criminal background check clearance is required.
- Frequent sitting, standing, walking, bending and twisting upper body.
- Capable of lifting up to 30lbs.
- Capable of viewing computer monitor for long periods of time.
- Continuous indoor activity and exposure to florescent light.
- Frequent exposure to computer, video, and other copier emissions.
- Some outdoor activities and exposure to weather.
OTHER WORKING CONDITIONS
- Continuous requirement for professional demeanor and appropriate office attire.
- A criminal background check is required.
- Continuous work as a team member and ability to work independently with some supervision.
- Frequent work under stress and under pressure of deadlines with overlapping projects.
Important Note: The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position. It is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties and capabilities required of a person employed in this capacity. Job descriptions are subject to change at the discretion of the Girl Scouts of Central Texas.
Girl Scouts of Central Texas is an equal opportunity employer.