Phone (Office): 512-476-7502  |  Email: membership@remove-thisgahcc.org

IT Specialist/Salesforce Administrator

Southwest Key Programs
Job Description

Company Overview

The Southwest Key Programs mission is Opening doors to opportunity so individuals can achieve their dreams. A national, nonprofit organization, Southwest Key is committed to keeping kids out of institutions and home with their families, in their communities. We do this through three areas of programming: youth justice alternatives, immigrant children's shelters, and education. Southwest Key also seeks to create opportunities for families to become self-sufficient by offering programming in adult education, community building and workforce development. The inspiring kids and families we work with are seeking the American dream—equality, education, and a healthier quality of life. At Southwest Key, we simply open the doors to opportunity so they can achieve these dreams.

 

Our History

Our founder and CEO, Dr. Juan J. Sánchez, grew up in Brownsville, Texas on the border of Mexico. Shaped by his experiences as a young migrant worker, he grew up determined to spend his life helping as many people as he could to escape poverty through educational and other opportunities. His tenacity ultimately took him to Harvard University, where he was among the first Latinos to receive his doctorate from the School of Education.
In 1987, Dr. Sánchez founded Southwest Key Programs in a basement in San Antonio, Texas with a staff of five. Today, that small team has grown to serve youth and their families in seven states across the U.S.

 

Fast Facts about Southwest Key

  • Founded: 1987
  • Legal Status: Nonprofit, charitable 501(c)(3) social service, education and community development organization
  • Mission: Opening doors to opportunity so individuals can achieve their dreams.
  • Programming Areas: 
    Youth Justice Alternatives to Detention or Incarceration 
    Immigrant Children's Shelters 
    Education 
    Community Building 
    Workforce Development
  • National Headquarters: Austin, Texas
  • Number of Programs: 87
  • Program Locations: Arizona, California, Florida, Georgia, New York, Texas and Wisconsin
  • Funding: Our Immigrant Children's Shelters are funded by contracts with the U.S. Office of Refugee Resettlement, under the U.S. Department of Health and Human Services. All other Southwest Key programming is funded by grants and contracts from federal, state, and local governments, foundations, corporations and private contributions
 
JOB SUMMARY
The Information Technology (IT) Specialist serves as a Salesforce Administrator and Trainer and provides technical strategy and direction to ensure the Salesforce application is effectively implemented and managed.  The IT Specialist offers best practices and recommendations for process integration, application development, deployment and ongoing enhancements.  In addition to supporting and fulfilling strategic objectives for a highly cross-functional team, the IT Specialist provides excellent customer service and direct support to Salesforce end users on a variety of issues.  This position may require work outside a normal eight-hour workday and include periods of significant travel.
 
ESSENTIAL FUNCTIONS
  • Continue development and administration of Salesforce including full life cycle software development, system configuration, data setup and ongoing maintenance
  • Implement new enhancements including the creation of custom objects, fields, record types and triggers
  • Train end-users on application utilization and functions and with other IT related equipment
  • Participate in cross-functional teams that address strategic business issues involving SWK-TSA
  • Provide critical feedback during specification, design, test and review process
  • Deliver detailed design through data flow diagrams
  • Manage mobile application for Salesforce end-users
  • Ability to develop Salesforce specific code and visual force pages, if needed
  • Maintain technical documentation of design and operation
  • Manage Salesforce security including roles, profiles, sharing rules, workflows and groups
  • Develop, deploy and maintain Salesforce reports and dashboards
  • Keep management apprised of project status
  • Support end-users in a responsive and service oriented manner
  • Setup, management, and maintenance of IT-related equipment
  • Manage time and projects effectively
  • Help put processes in place to maintain a stable network environment
  • Assist with the troubleshooting, installation, and implementation of systems
  • Develop and monitor performance levels of software and hardware
  • Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily.
  • Maintain hardware and software maintenance agreements to ensure integrity of operations processes
  • Create, modify and delete domain accounts in Active Directory and create email accounts and distribution groups as directed
 
OTHER FUNCTIONS
  • Complete appropriate IT inventory
  • Create email accounts and distribution groups as directed
  • Instruct users in the use of equipment and software
  • Provide support for audio-visual equipment
  • Able to react to change productively and handle other essential tasks as assigned
  • Take ownership of assigned projects and tasks; provide excellent customer service in a responsive, respectful manner
 
QUALIFICATIONS AND REQUIREMENTS
  • Bachelor’s degree in Management Information Systems or related degree
  • 3+ years’ experience administering, configuring and developing Salesforce applications
  • 3+ years in IT or Business Systems
  • Salesforce certification highly desirable
  • Clear criminal background check
  • Clear Child Abuse and Neglect (CAN) or child protective services check
  • Experience supporting network printing and corporate email
  • Bi-lingual (English/Spanish)
  • Must be able to work independently in accordance with established guidelines
  • Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.
 
PREFERRED
  • Salesforce certification
  • Experience supporting Office 365
Contact Information