Customer Service Rep (Tech Support)
Date posted 04/13/2018 Requisition Number: 216619BR
Location: United States - Texas - Austin Area of Interest: Customer Service, Operations/General, Other, Telecommunications Position Type: Full Time
Everything you want to be!
Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Spectrum is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s video equipment (e.g. cable box, DVR, remote) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.
Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach.
• 6 months or more customer service experience; 1 or more years preferred
• 6 months or more working with multiple software applications; 1 or more years preferred
• 6 months – 1 year of heavy volume phone experience in a customer service/call center job preferred
• Flexibility to work evening hours, weekends, and holidays
To apply, click here
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Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.